Booking & Refund Policy

Please read carefully.

Last updated: 30 August 2026

1. Booking Information

All booking information provided must be accurate. A minimum of 50% must be paid at booking confirmation. The remaining is due at check-in.

If you cancel at least 7 calendar days before arrival, you are eligible for a 50% refund. Within 7 days of arrival, no refund.

You may request a date or room type change at least 7 days before arrival. Subject to availability, deposit carries forward without extra fee.

Advance payments for group bookings are non-refundable. For any other request regarding a group booking, please contact our reservation team.

No-shows will be treated as cancelled with 100% retention.

Refunds are processed to the original payment method within 3–7 working days after approval.