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All booking information provided must be accurate. A minimum of 50% must be paid at booking confirmation. The remaining is due at check-in.
If you cancel at least 7 calendar days before arrival, you are eligible for a 50% refund. Within 7 days of arrival, no refund.
You may request a date or room type change at least 7 days before arrival. Subject to availability, deposit carries forward without extra fee.
Advance payments for group bookings are non-refundable. For any other request regarding a group booking, please contact our reservation team.
No-shows will be treated as cancelled with 100% retention.
Refunds are processed to the original payment method within 3β7 working days after approval.
Reservation Hotline: +880 18868 22822 Email: cloudyinnresort@gmail.com
Your booking will be pending until our team verifies your payment (usually within 30 minutes).